Christina Marchetti | Senior Customer Success Manager | MoxiWorks
MoxiWorks — Customer Success

Hi, I'm
Christina Marchetti.

Senior Customer Success Manager

I help real estate brokerages get the most out of the MoxiWorks platform. From onboarding and adoption through strategic growth, I'm the person in your corner when it matters most.

CM
Christina Marchetti
Senior CSM • MoxiWorks
34
Client accounts
5+
Years in PropTech
400K+
Agents on MoxiWorks
ENT
Enterprise portfolio
Client Retention Onboarding Escalation Mgmt Product Strategy
My Role

What I Do at MoxiWorks

Customer success at MoxiWorks means sitting at the intersection of product, technology, and the real-world needs of enterprise real estate clients. Here's where I spend my energy.

Account Management

I manage a portfolio of 34 brokerage accounts, from regional independents to national enterprise clients like Windermere and William Raveis. Every relationship is handled with care, context, and a long view.

Platform Adoption

I translate complex MoxiWorks products into meaningful results for brokerages. Whether it's driving MoxiPresent adoption or rolling out RISE, I bridge the gap between product and people.

Strategic Escalation

When something's on fire, I stay calm and solve it. I coordinate across engineering, product, and data teams to resolve issues quickly, while keeping client communication clear and confident.

Cross-Functional Coordination

I work daily with engineering, product, and data teams to represent client needs internally, document edge cases, and push for solutions that actually stick rather than just closing a ticket.

Documentation & Training

I build internal resources that make teams smarter and faster: Confluence docs, escalation guides, cheat sheets, onboarding materials, and training sessions that people actually use.

Client Advocacy

My clients' voices reach product roadmaps and engineering decisions because I advocate for them with data and specificity. I treat every feedback loop as an opportunity to make MoxiWorks better.

Portfolio

The Brokerages I Serve

I work with some of the most recognized names in residential real estate, including enterprise accounts that require a high level of coordination, technical depth, and executive communication.

  • Windermere Real Estate Enterprise
  • William Raveis Real Estate Enterprise
  • Coldwell Banker Canada Enterprise
  • Sotheby's International Realty (multiple affiliates) Enterprise
  • + 30 additional regional brokerages Mid-Market
By the Numbers

Results That
Speak for Themselves

Customer success isn't just relationship-building. It's measurable outcomes, renewals, expansions, and clients who genuinely trust the platform because someone helped them unlock it.

34
Active accounts managed
100%
Enterprise retention focus
400K+
Agents on the platform
My Approach

How I Work

Success in customer success is about being proactive, not reactive. Here's how I structure my partnerships with every brokerage I work with.

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