I help real estate brokerages get the most out of the MoxiWorks platform. From onboarding and adoption through strategic growth, I'm the person in your corner when it matters most.
Customer success at MoxiWorks means sitting at the intersection of product, technology, and the real-world needs of enterprise real estate clients. Here's where I spend my energy.
I manage a portfolio of 34 brokerage accounts, from regional independents to national enterprise clients like Windermere and William Raveis. Every relationship is handled with care, context, and a long view.
I translate complex MoxiWorks products into meaningful results for brokerages. Whether it's driving MoxiPresent adoption or rolling out RISE, I bridge the gap between product and people.
When something's on fire, I stay calm and solve it. I coordinate across engineering, product, and data teams to resolve issues quickly, while keeping client communication clear and confident.
I work daily with engineering, product, and data teams to represent client needs internally, document edge cases, and push for solutions that actually stick rather than just closing a ticket.
I build internal resources that make teams smarter and faster: Confluence docs, escalation guides, cheat sheets, onboarding materials, and training sessions that people actually use.
My clients' voices reach product roadmaps and engineering decisions because I advocate for them with data and specificity. I treat every feedback loop as an opportunity to make MoxiWorks better.
I work with some of the most recognized names in residential real estate, including enterprise accounts that require a high level of coordination, technical depth, and executive communication.
Customer success isn't just relationship-building. It's measurable outcomes, renewals, expansions, and clients who genuinely trust the platform because someone helped them unlock it.
Success in customer success is about being proactive, not reactive. Here's how I structure my partnerships with every brokerage I work with.